CareShield Home Care Logo

FREQUENTLY ASKED QUESTIONS


FAQ

THE BASICS

CareShield is a licensed home care agency that provides non-medical home care to assist with activities of daily living (ADL). We help people of all ages and health conditions continue to live well at home by bringing together the best caregivers, advanced technologies, clinical knowledge, and education. Our unique approach to providing care improves outcomes, prevents complications, reduces unnecessary hospital admissions, lowers health care costs and enhances quality of life.

CareShield is the only home care provider that combines customizable care solutions with a platform proven to help improve outcomes, prevent complications, reduce unnecessary hospital admissions, lower health care costs and enhance the quality of life.

Our licensed and specially trained Care Partners set the standard for professional caregiving based on their desire to serve, attitude and experience working with varying chronic conditions. They inspire hope and unite compassion with a whole person approach that focuses on the unique physical, mental and social needs of the individual - while assisting with their activities of daily living (ADL).

We believe improving the value in-home care can deliver starts with raising the standards and expectations for caregivers. That's why CareShield only hires motivated people - with an exceptional attitude - who enjoy serving others in a rewarding environment where they can flourish and grow. In fact, we hire less than 5% of the caregivers we interview and maintain a caregiver retention rate that exceeds 95%.

Every member of our team is licensed by the state of Ohio and must pass an intensive interview process, extensive background screening, cognitive, behavioral and situational based assessments and receive specialized training before they can become a CareShield certified Care Partner. We also run monthly background checks, maintain a drug-free workforce and provide weekly training to ensure our clients continue to receive the most exceptional care available.

To learn more about our licensed Care Partners click here

Yes. We believe every individual is unique and requires a personalized approach in the way they receive care. Our Care Plans are customized to meet the needs of the whole person. This means focusing on their physical, mental and social needs as well as assisting with activities of daily living.

CareShield has an exceptional team of licensed Care Partners who are specially trained to provide home care assistance for a number of health conditions including:

To learn more about our specialized care plans, please click here

Yes. For our clients that need assistance outside of the home, CareShield designed Away From Home Care which can be personalized to meet your specific needs and schedule when being in the comfort of your own home is not an option. Whether staying in a nursing home, assisted living facility or with friends and family, our clients receive the perfect level of support to ensure their continued safety and quality of life.


To learn more about our Away From Home Care click here

Our team has designed a number of safegards that ensure proper coverage and emergency support for the clients and families we serve. If a Care Partner is sick, on vacation or unable to make a scheduled appointment for any reason - and we receive sufficient advance notification - we will exhaust all reasonable efforts to provide a replacement. In the rare instance we are unable to provide a replacement, you will not be charged for the appointment. We will not otherwise be held responsible for any inability to provide a substitute Care Partner.

COST AND GETTING STARTED

There are several options available to pay for home care. Our Care Advising team works directly with families to determine how to best set up and pay for the right type of care. Please click here to schedule a free home care assessment and learn more about your available payment options.

The cost of CareShield's service will vary based on the individual needs of the client and the type services provided. For example, basic assistance with food preparation and light chores will cost less than higher level care services like bathing, toileting, lifting etc.

To gain a better understanding of the level of care you need and our cost of service please click here to schedule a free home care assessment.

CareShield's terms are conditions are meant to be simple and straightforward. There are no long-term contracts, hidden fees or hourly minimums.

You can get started with CareShield in three simple steps:

  1. Contact CareShield (1 minute). Please click here to provide your information and request a call or call us to schedule a free home care assessment at 440-512-9090.
  2. Connect with CareShield (15 minutes). A Care Advisor will review your information and contact you at your convenience to answer questions, schedule a care assessment and guide you through the next steps
  3. Meet with CareShield (60-90 minutes). After your Care Assessment is confirmed, a Care Advisor will visit with you and your family to understand your specific needs and requirements. They will work with you to develop a personalized Care Plan and discuss selection criteria to ensure your Care Partner is the perfect fit.

After our initial meeting, your Care Advisor will select a Care Partner who is the perfect fit for you or a loved one based individual needs, personalized care plan and specific selection criteria.

PRIVACY

Like our Home Care service, CareShield's Privacy Policy is simple and straightforward: We respect your privacy, and we are committed to protecting it. To learn more about our Privacy Policy, please click here

SCHEDULE A FREE 
CARE ASSESSMENT 

Most families don't know what level of care they need until after speaking with a Care Advisor. Please leave us your information to learn how CareShield can help you or a loved one. We’ll contact you right away to answer questions and schedule an in-home Care Assessment when it works best for you.

Need to speak with someone right now? 

CARESHIELD-HOME-CARE-LOGO Image.png

© 2018 CareShield Home Care. All Rights Reserved